ITIL 5 Course Outline

Module 1: Key concepts of digital product and service management

Module 2: Service relationships

Module 3: The ITIL Value System (ITIL VS)

Module 4: Governance

Module 5: ITIL Guiding Principles

Module 6: Value chain and ITIL management practices

Module 7: Value streams, mapping and management

Module 8: Continual improvement

Module 9: The Four Dimensions of Product and Service Management

Module 10: ITIL and other frameworks integration - (Prince2 & Devops)

 

 

ITIL4 FOUNDATION COURSE CONTENT

Lesson 1: ITIL 4 Overview

• Topic A: Introduction to ITIL
• Topic B: Key Concepts of ITIL

Lesson 2: The ITIL Framework

• Topic A: The Four Dimensions of Service Management
• Topic B: The ITIL Service Value System

Lesson 3: The ITIL Guiding Principles

• Topic A: Focus on Value
• Topic B: Start Where You Are
• Topic C: Progress Iteratively with Feedback
• Topic D: Collaborate and Promote Visibility
• Topic E: Think and Work Holistically
• Topic F: Keep It Simple and Practical
• Topic G: Optimize and Automate

Lesson 4: The ITIL Service Value System

• Topic A: Guiding Principles
• Topic B: Governance
• Topic C: The Service Value Chain
• Topic D: Practices
• Topic E: Continual Improvement

Lesson 5: Key ITIL Practices

• Topic A: Continual Improvement
• Topic B: Service Level Management
• Topic C: Change Control Topic
• D: Incident Management
• Topic E: Service Request Management
• Topic F: Service Desk
• Topic G: Problem Management

Lesson 6: Other ITIL Practices

• Topic A: General Management Practices
• Topic B: Service Management Practices
• Topic C: Technical Management Practices

The ITIL 4 Certification Scheme comprises the following modules:

• ITIL FOUNDATION
• ITIL Specialist, with three modules:
  • Create, Deliver and Support (CDS)
  • Drive Stakeholder Value (DSV)
  • High Velocity IT (HVIT)
• ITIL Strategist, with one module:
  • Direct, Plan and Improve (DPI)
• ITIL Leader, with one module:
  • Digital and IT Strategy
• ITIL Master