FitSM CERTIFICATION TRAINING AND EXAM IN NIGERIA         (Lagos, Abuja, Benin, Warri, Port Harcourt, Kaduna, Kano, Ibadan, Uyo, Eket)

FitSM Foundation training in IT service management
Duration : 2 days

FitSM is the lightweight IT Service Management (ITSM) standard developed by the IT Education Management Organization (ITEMO) – formed by some of the world’s brightest IT management specialists.  
FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project.

FitSM certification
FitSM is designed for professionals who wish to be quickly recognized for having the competences needed to implement effective ITSM processes – without delving into the intense detail of other frameworks.

With FitSM certification, showcase your ability to:

• Help organizations achieve the first step towards implementing the full set of IT Service Management processes
• Enhance an organization’s provision of IT services – using a concise, lightweight and achievable ITSM standard
• Help organizations apply effective ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organizations
• Successfully manage specific ITSM processes
• Implement the foundations of effective ITSM processes – in instances where it is not necessary to implement the detailed processes delivered by other frameworks like ISO/IEC 20000
• Adopt effective IT processes by using a checklist model and assessment tool.

 

Key things you will learn:

• The basic IT service management concepts and terms
• The purpose and structure of FitSM standards – plus their relationship to other standards
• The process framework underpinning FitSM
• The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently

 

Exam format:

• Paper Based
• 30 minutes
• Closed book, i.e. no aids are allowed
• 20 multiple choice questions (four possible answers for each question, one correct answer per question)
• At least 65% correct answers (13 of 20) are required to pass the examination

 

FitSM Certification Levels

• Foundation level
• Advanced level
• Expert level

Tags:Project Management and ITIL in Nigeria: Lagos, Abuja, Benin, Warri, Port Harcourt, Kaduna, Kano, Ibadan, Uyo, Eket