ITIL® TRAINING AND CERTIFICATION IN NIGERIA
(Lagos, Abuja, Benin, Warri, Port Harcourt, Kaduna, Kano, Ibadan, Uyo, Eket)
ITIL® (Information Technology Infrastructure Library) is the International de facto Management framework describing good practices for IT Service Management (ITSM). ITIL has grown to become the most widely accepted approach to IT Service Management in the world.
We offer professional training programs and ITIL Certification Exams leading to internationally recognized certifications in ITIL/ITSM.
ITIL 4 IS HERE
ITIL 4 Certification scheme comprises of the following levels:
• ITIL Foundation
• ITIL Specialist modules (3)
• ITIL Strategist
• ITIL Leader
• ITIL MasterVisit axelos.com for Frequently Asked Questions (FAQs) on ITIL 4.
ITIL 4 FOUNDATION(Training & Exam)
Training (virtual): 79K EXAM: $250 Duration: 2days
ITIL4 SPECIALIST - CREATE, DELIVER AND SUPPORT (CDS)
Training (virtual): 79K Duration: 2days
Mandatory Axelos Training Materials + EXAM: $550 (2 exam attempts)
You may choose to order our Comprehensive Self-Study ITIL Training Pack for 49K to study on your own for the ITIL Foundation Certification exam. We also back you up with phone support and adequate practice questions.
Key Features of our instructor-led virtual training
- 2 days of intense training.
- Learn from an ITIL® expert Trainer.
- Accredited course material in line with ITIL4 exam.
- ITIL® practice tests.
- Tips and tricks to pass your exam.
CLICK TO READ FROM RECENT SUCCESSFUL STUDENTS
ITIL 4 Objectives
- Understand the key concepts of Service Management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL Service Value System
- Understand the activities of the Service Value Chain, and how they interconnect
- Know the purpose and terms of the 15 ITIL practices
- Understand 7 ITIL practices
ITIL4 FOUNDATION COURSE CONTENT
Lesson 1: ITIL 4 Overview
- Topic A: Introduction to ITIL
- Topic B: Key Concepts of ITIL
Lesson 2: The ITIL Framework
- Topic A: The Four Dimensions of Service Management
- Topic B: The ITIL Service Value System
Lesson 3: The ITIL Guiding Principles
- Topic A: Focus on Value
- Topic B: Start Where You Are
- Topic C: Progress Iteratively with Feedback
- Topic D: Collaborate and Promote Visibility
- Topic E: Think and Work Holistically
- Topic F: Keep It Simple and Practical
- Topic G: Optimize and Automate
Lesson 4: The ITIL Service Value System
- Topic A: Guiding Principles
- Topic B: Governance
- Topic C: The Service Value Chain
- Topic D: Practices
- Topic E: Continual Improvement
Lesson 5: Key ITIL Practices
- Topic A: Continual Improvement
- Topic B: Service Level Management
- Topic C: Change Control Topic
- D: Incident Management
- Topic E: Service Request Management
- Topic F: Service Desk
- Topic G: Problem Management
Lesson 6: Other ITIL Practices
- Topic A: General Management Practices
- Topic B: Service Management Practices
- Topic C: Technical Management Practices
The ITIL 4 Certification Scheme comprises the following modules:
- ITIL FOUNDATION
- ITIL Specialist, with three modules:
- Create, Deliver and Support (CDS)
- Drive Stakeholder Value (DSV)
- High Velocity IT (HVIT)
- ITIL Strategist, with one module:
- Direct, Plan and Improve (DPI)
- ITIL Leader, with one module:
- Digital and IT Strategy
- ITIL Master
Tags:Project Management and ITIL in Nigeria: Lagos, Abuja, Benin, Warri, Port Harcourt, Kaduna, Kano, Ibadan, Uyo, Eket